When you come across a truly unique and excellent display of custom service these days, it’s important to talk about and share your experience. It’s your way as a customer to ‘pay it forward’ – but more than that, it allows others to better understand that the brands of today do care, and most importantly, do listen.
Yesterday we learned that our email provider had temporarily suspended our account due to a possible threat that needed to be investigated via email with MailChimp‘s compliance department, which consisted of an email being sent to them to let them know we were aware of the problem, we were told they would investigate and get back to us with a solution and that is exactly what happened.
This morning before receiving the confirmation that our account has been re-instated, we contacted MailChimp Support via their “Chat” option – we were greeted my team member Mariam, who was absolutely delightful and more than helpful, non-robotic and most importantly had answers, not excuses, which always helps.
We were so pleased with our online customer service experience that we shared how we felt with Mariam to which she replied by thanking us profusely, but then said, “wait, would you like a free t-shirt?” – we kindly responded ABSOLUTELY!
Wow! It feels great when business is done this way and brands are more concerned about their clients then they are their bottom-line.
Let’s face it, if you customers and clients are taken care of first, your bottom-line will follow. Take notes friends.
Thanks again for being all kinds of awesome MailChimp! You deserve unlimited bananas for the rest of the year!
